How to manage unfair and abusive reviews online

Our brand-new guide on managing abusive or unfair online reviews was written with VetsDigital, a digital marketing agency who specialise in the veterinary profession and have experience helping practices optimise their online platform. The new resource covers the differences between negative and unfair/abusive reviews, steps to deal with certain types of review, and conflict resolution between team and client.

This resource is available exclusively to BVA members.